Cookies Policy
Effective Date: 1 January 2025 | Last Updated: 1 January 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites recognise your device and remember information about your visit, such as your preferences, login status, and browsing behaviour. My Bank uses cookies and similar technologies to provide you with a secure and personalised banking experience.
2. How We Use Cookies
We use cookies for the following purposes:
2.1 Essential Cookies
These cookies are strictly necessary for the operation of our website and banking services. They include:
- Session management and authentication (keeping you logged in securely)
- Security cookies for fraud prevention and detection
- Load balancing to ensure optimal website performance
- CSRF protection tokens for secure form submissions
Legal basis: These cookies are essential and do not require consent. Disabling them may prevent you from using core banking features.
2.2 Functional Cookies
These cookies remember your choices and preferences to enhance your experience:
- Language and regional preferences
- Display settings (font size, layout preferences)
- Previously viewed products or services
- Form data auto-fill for convenience
2.3 Analytics Cookies
These cookies help us understand how visitors interact with our website:
- Pages visited and time spent on each page
- Navigation paths through the website
- Error reports and performance metrics
- User engagement and feature usage patterns
We use this data in aggregate form to improve our website and services. Analytics cookies do not identify individual users.
2.4 Marketing Cookies
With your consent, we may use marketing cookies to:
- Display relevant banking products and offers based on your interests
- Measure the effectiveness of our advertising campaigns
- Limit the number of times you see a particular advertisement
3. Third-Party Cookies
Some cookies on our website are set by third-party services we use, including:
- Cloudflare: Security and performance optimisation cookies
- Analytics providers: Website usage analytics and performance monitoring
- Payment processors: Secure transaction processing cookies
These third parties have their own privacy policies governing the use of cookies. We encourage you to review their policies for more information.
4. Cookie Duration
Cookies used on our website fall into two categories based on duration:
- Session cookies: Temporary cookies that are deleted when you close your browser. Used primarily for authentication and security.
- Persistent cookies: Cookies that remain on your device for a set period (typically 30 days to 2 years). Used for preferences and analytics.
5. Managing Your Cookie Preferences
You have control over cookies on your device. You can:
- Browser settings: Most browsers allow you to view, manage, and delete cookies through their settings menu
- Cookie consent banner: Use our cookie consent tool (displayed on your first visit) to manage non-essential cookie categories
- Opt-out links: Many analytics providers offer opt-out mechanisms on their websites
Please note: Disabling certain cookies may affect the functionality of our website and banking services. Essential cookies cannot be disabled as they are required for security and core functionality.
6. Similar Technologies
In addition to cookies, we may use other similar technologies including:
- Local storage: Used to store data locally in your browser for improved performance
- Session storage: Temporary data storage that is cleared when the browser tab is closed
- Pixel tags: Small transparent images used to track email opens and website visits
7. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. The "Last Updated" date at the top indicates when this policy was last revised. We encourage you to review this page periodically.
8. Contact Us
If you have questions about our use of cookies or this policy:
- Data Protection Officer: support@eastwesttbankglobal.com
- General Enquiries: support@eastwesttbankglobal.com
- Phone:
For more information about how we handle your personal data, please see our Privacy Policy.